Refund policy

Refund/Exchanges

If you are not happy with your purchase before 30 days from purchase date, Perle Co will reimburse the full amount paid when purchased. After our 30 days from the date of purchase exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.

Cancellations

You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.